Included with third-party support, we offer answers to general inquiries related to the products that we support for your organization.

We offer customers access to our extensive network and technical experience so that they have someone to turn to with ongoing questions about the technology for which we are providing support.

General inquiry helps to cover your needs when you have questions such as:

  • “What do you think of…?”
  • “Have you ever seen…”
  • “How might I…?”
  • “Do you think this could work…?”

A distinct advantage of Spinnaker Support’s third-party support is that we act as members of your team, as partners in helping you to get the most out of your applications and systems. In comparison, Oracle and SAP deflect general inquiries to searches of their online knowledgebase.

Examples of General Inquiries

Most general inquiries we receive involve existing or anticipated functionality or configurations. Customers submit most requests through our online ticketing system, after which we convene a conference or video call that brings together the necessary experts and stakeholders.

Some examples:

  • When upgrading a mail server, a customer requested advice on what to do for an application that only supports an older server version.
  • A customer needed to know how to allow banking transfers when the application uses TLS 1.1 cryptocurrency protocol, but the bank requires TLS 1.2.

アドバイザリーサービスがコンサルティングになるとき

サードパーティソフトウェアサポートのお客様のために、当社の専門家チームは、あらゆる問い合わせに満足いただける答えを提供できるように熱心に取り組んでいます。話し合いの最中に、サードパーティサポートの範囲外での追加の開発や実践的業務が必要になると判断する場合があります。

But not to worry! Spinnaker Support does offer short-term, project-based consulting services. We’d be glad to assess your needs and discuss the nature and scope of the project.

驚きのサポートを体験する準備はできていますか?

特別にカスタマイズされたエンタープライズソフトウェアサポートを非常に低コストで提供するプロセスの詳細については、ぜひ当社にご相談ください(無料)。

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