Spinnaker Support, an industry leader in managed services, has over a decade of experience in helping customers navigate the challenges of vast and complex software applications. For Experience Cloud success, you need the expertise and flexibility that Spinnaker Support offers to effectively streamline, upgrade, and maintain this sophisticated coordination and engagement platform.

Common Challenges with Experience Cloud – Which Issues Apply to You?

  • Losing visibility into co-selling and co-marketing programs?
  • Delivering a poor customer self-service experience?
  • Switching between separate vendor and customer interaction data systems?
  • Struggling with partner engagement and resource management?
  • Failing to implement new Salesforce features and system updates?

The Spinnaker Support team works with customers from implementation through to optimization in the most intricate Salesforce environments. Let our team help you replace multiple partner and customer communication systems and enhance your Experience Cloud environment into a solution that provides one platform, one transaction engine, and one experience. Start your journey to a better Salesforce experience – talk to our experts today!

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Why do Organizations Choose Spinnaker Support for Experience Cloud Managed Services?

  • Establish consistent enterprise–wide partner–management frameworks
  • Incorporate Knowledge–Centered Support (KCS) for customer self-help
  • Create and maintain the look and feel of your Experience site
  • Develop an interactive employee community
  • Automate customer and partner onboarding processes
  • Deliver customer 360° view strategy and execution
  • Integrate Experience Cloud with Sales Cloud, Service Cloud, Field Service Lightning, and Revenue Cloud
  • Configure meaningful reports and dashboards
  • Provide maintenance and upgrades
  • Supplement existing Salesforce resources

NEW TEC RESEARCH

Salesforce Customer Success: Roadblocks and Recommendations

This new market research details the challenges that Salesforce customers face as they maintain and upgrade their CRM functionality. The complimentary report also lists recommendations for how to get the most out of your Salesforce investment.

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What Sets Spinnaker Support Apart?

When you work with Spinnaker Support’s team of certified Experience Cloud experts (administrators, developers, and architects), you can trust that your customer- and partner-engagement platform will achieve your company’s goals. As a registered Salesforce Partner, Spinnaker Support offers managed services that augment your staff and deliver the knowledge and training required to sustain, grow, and expand Salesforce.

With the ever-evolving Salesforce ecosystem, you need the right Salesforce service partner for your immediate and long-term needs. For companies operating on-premise software, we provide Salesforce integration with Oracle, SAP, and JD Edwards.

  • World-class Salesforce managed services

    We have delivered world-class CRM support, managed services, and consulting for 10+ years.

  • Standard & specialized Salesforce products

    We provide flexible, affordable service options covering five Salesforce products: Service Cloud | Sales Cloud | Experience Cloud | Revenue Cloud | Field Service Lightning.

  • Flexible, affordable service packages

    We are experts in delivering managed services for a wide range of leading software products, both CRM and non-CRM – we help customers best integrate CRM initiatives within their enterprise-wide strategic roadmap.

  • Proven delivery infrastructure

    We have already built a proven global service delivery infrastructure that many Salesforce service providers won’t match for years to come.

Salesforce Managed Services Tailored to Your Needs

Select the Salesforce Managed Services package that conforms to your operational requirements.

  • Admin Assistance Package
  • Manage & Develop Package
  • Agile Team Delivery Package

Augment your existing staff with the skills of an experienced part-time administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.

  • Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
  • Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.

Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.

  • Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
  • Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.

  • Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
  • Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

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