Comprehensive, Responsive, and Affordable Support for the Oracle Retail Suite

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Retail (Retek). Spinnaker Support’s third-party Oracle Retail support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Oracle Retail customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

The Retail product line is expansive, and Spinnaker Support offers support for Retail Merchandising, Retail Planning, Retail Supply Chain, and more. We can support these products stand-alone or in combination with other applications that connect to Oracle retail, including Oracle Database, Fusion Middleware, and Oracle Technology.


Spinnaker Supportがサポートするもの

As a third-party vendor offering Oracle Retail support, we are uniquely positioned to provide services around legacy products in various configurations:

  • Oracle Retail Merchandising
  • Oracle Retail Omnichannel
  • Oracle Retail Planning
  • Oracle Retail Supply Chain
  • Allocation
  • Invoice Matching
  • Merchandising Systems
  • Price Management
  • Oracle Sales Audit
  • Trade Management
  • Oracle Commerce
  • Store Inventory Management
  • Xstore Point-of-Service
  • Item Planning
  • Merchandise Financial Planning
  • Assortment Planning
  • Category Management Planning
  • Regular Price Optimization
  • Size Profile Optimization
  • Demand Forecasting
  • Replenishment Optimization
  • Warehouse Management System

Why Replace Oracle-Provided Support with Third-Party Support?

While software support is a mandatory expense, it should not put your IT budget in a hole. It’s critical to have 24/7 expert assistance to handle unplanned application issues, and that service should be fairly priced.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.


Third-party support is especially beneficial for enterprises that run the Oracle Retail (Retek) Suite.

Most Oracle Retail products of version 13.4 and earlier no longer qualify for Oracle Premier Support. They have now moved to Oracle’s Sustaining Support, the most expensive type of support with the least value to offer to end-users (no new updates, certifications, security patches, fixes, or tax and regulatory updates).

A majority of our Oracle Retail customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. While Oracle focuses on selling more software and moving you to the latest release or Oracle Retail Cloud Service, Spinnaker Support is intensely focused on delivering high-quality, individualized customer service for your current Oracle Retail products. 当社ではこれを「本当に支援するサポート」と呼んでいます。

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The Advantages of Third-Party Oracle Retail Support

Spinnaker Supportは、お客様がOracle Retailソフトウェアを拡張しているか既存の投資の寿命を延長しているかに関係なく、最適な選択です。For many retailers, it makes good sense to extend the life of their current Oracle Retail solutions rather than unnecessarily upgrade or migrate to its Cloud Service. Spinnaker Support has emerged as a more attractive option to maintain these applications while you determine the right strategic product road map for your retail business.

Oracle customers are increasingly concerned by its lack of commitment to enhance and support current on-premise releases and annoyed by its aggressive push to upgrade or migrate. Companies looking for relief from these tactics appreciate what Spinnaker Support offers: a more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Spinnaker Support has no term limitations on support, regardless of whether Oracle has declared an End of Life to a release.

We have built and retained large, knowledgeable teams of Oracle support engineers to address functional and interoperability issues with Oracle Retail Suite, Oracle Database, other Oracle applications, and your associated technology stack. Our engineers average over 19 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Spinnaker Supportがさまざまな組織から選ばれる理由は以下の通りです。

  • サポート料金のコストをすぐに平均62%削減
  • 8か所のオペレーションセンターにいるレベル4の上級エンジニアが15分以内に対応
  • カスタマイズや相互運用性問題なども含め、より包括的なサポート範囲を提供
  • 安定し、カスタマイズされた、生産性の高いアプリケーションの寿命を必要な限り延ばせるように支援
  • ライセンスとビジネスニーズに合った柔軟な取引条件を提示
  • クラウドソリューションが貴社のビジネスに適したものとなるまでの安全な避難先をご用意



お客様からは、Spinnaker Supportのエンジニアを社内サポートチームの延長線上にいる存在として捉えているとおっしゃっていただいています。In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Oracle Retail runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.



Oracleが提供する利益主導型のサポートから、Spinnaker Supportのような専門のサードパーティパートナーに移行すると、コストをどの程度削減できるのかをご確認ください。




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