Extend the Life of Your Oracle ATG Web Commerce and Oracle Endeca Applications – and Realize Significant Savings

Spinnaker Support is a leading global provider of third-party support for enterprises running ATG Web Commerce, Endeca, and Oracle Commerce (the combined applications). Spinnaker Support’s third-party software support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, ATG Web Commerce and Endeca customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely.

We can support these products stand-alone or in combination with our support of other applications, such as Oracle Database, Fusion Middleware, Siebel CRM, and E-Business Suite. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.


Spinnaker Supportがサポートするもの

As a third-party vendor supporting Oracle Commerce customers, we are uniquely positioned to provide services across the entire product suite:

  • ATG Commerce
  • ATG Developer and Administrator
  • ATG Knowledge Manager
  • Endeca Search
  • Endeca Search Add-Ons
  • Endeca Developer and Administrator
  • ATG Web Commerce
  • WebCenter Sites for Oracle ATG Web Commerce
  • ATG Web Commerce Merchandising
  • ATG Web Commerce Service Center
  • ATG Web Commerce Search
  • ATG Web Commerce Developer and Administrator
  • ATG Web Knowledge Manager
  • ATG Web Knowledge Manager Self-Service
  • Endeca Guided Search
  • Endeca Experience Manager
  • Endeca Relationship Discovery
  • Endeca Developer

Why Replace Oracle-Provided Support with Third-Party Support?

Software support is a mandatory expense, but not one that should put your IT budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.


Third-party support is especially beneficial for enterprises that run ATG Web Commerce, Endeca, and Oracle Commerce.

Most ATG and Endeca products have moved to Oracle’s limited Sustaining Support model, and no versions of Oracle Commerce qualify for Oracle Premier Support.

As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is.

While Oracle focuses on selling more software and moving you to the latest release or Oracle Commerce Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Hyperion products. 当社ではこれを「本当に支援するサポート」と呼んでいます。

Spinnaker Support対Oracle


右にスクロール »

Spinnaker Support


 利用を開始する > 
Spinnaker Support保証ロゴ




The Advantages of Third-Party Support For ATG Web Commerce, Endeca, and Oracle Commerce

Many organizations are still reaping great value from their ATG Web Commerce, Endeca, and Oracle Commerce solutions. They use ATG Web Commerce to deliver a consistent, personalized cross-channel customer experience across the Internet, contact center, mobile devices, social media, brick-and-mortar stores, and other customer touchpoints. They apply Endeca for page management and layout, content placement, dynamic delivery of content, and personalization to the customer.

With Oracle’s aggressive push to Commerce Cloud, customers have grown concerned with Oracle’s lack of commitment to enhance and support current on-premise ATG and Endeca applications. Companies are relieved to find that our Oracle support is purpose-built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Spinnaker Support has no term limitations on support, regardless of whether Oracle has declared an End of Life to a release.

We have built and retained large, knowledgeable teams of Oracle support engineers to address virtually anything with ATG Web Commerce, Endeca, and your associated technology stack, such as older versions of Java. Our engineers average over 19 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Spinnaker Supportがさまざまな組織から選ばれる理由は以下の通りです。

  • サポート料金のコストをすぐに平均62%削減
  • 8か所のオペレーションセンターにいるレベル4の上級エンジニアが15分以内に対応
  • カスタマイズや相互運用性問題なども含め、より包括的なサポート範囲を提供
  • 安定し、カスタマイズされた、生産性の高いアプリケーションの寿命を必要な限り延ばせるように支援
  • ライセンスとビジネスニーズに合った柔軟な取引条件を提示
  • クラウドソリューションが貴社のビジネスに適したものとなるまでの安全な避難先をご用意



お客様からは、Spinnaker Supportのエンジニアを社内サポートチームの延長線上にいる存在として捉えているとおっしゃっていただいています。In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Agile PLM runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.



Oracleが提供する利益主導型のサポートから、Spinnaker Supportのような専門のサードパーティパートナーに移行すると、コストをどの程度削減できるのかをご確認ください。




Powered by Translations.com GlobalLink OneLink SoftwarePowered By OneLink