Managed Services Defined
Managed services are defined as outsourced technical and application functions and processes performed by an MSP. Unlike conventional software support, which is triggered by an incident or service ticket, managed services are ongoing, proactively planned activities like updating, monitoring, and tuning. These vital services are performed regularly by an external, integrated team of ITIL Level 2 and Level 3 engineers. Enterprises of all sizes and from all industries commonly contract with MSPs as an affordable way to quickly gain reliable access to technology expertise and 24/7 assistance.
Spinnaker Support offers two areas of managed services:
- Technical Managed Services (TMS) for databases, middleware, operating systems, platforms, and applications, the outsourcing of operational support for infrastructure and technology, and
- Application Managed Services (AMS), the outsourcing of functional and developmental support of business applications.
Level 2 and 3, with average 20+ years’ experience
Ability to bring in expert Level 4 staff for more complex issues
Extending your product performance for as long as you need
Consolidate your services, support, and consulting with one trusted partner
What Can Spinnaker Support Do for You?
Your number one task is to have existing, critical systems operating at peak performance. But with staff and budget constraints, you’re also forced to prioritize competing initiatives such as interoperability, scalability, readiness, and security. Spectrum Managed Services solve the conflict by providing the full range of assistance, from 24/7 monitoring to full system management.