You’re at a Strategic Crossroads

Oracle’s E1 9.2 support is expensive, and they justify the price through their Continuous Innovation model. But are you installing the periodic updates? Are you gaining enough value to see a decent Return on Investment and justify the increasing spend?

Or are you satisfied with the stability and performance of your highly customized ERP? Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?

At this critical juncture, you have three options:

1. Remain on Oracle’s expensive E1 9.2 support plan
2. Migrate to a new ERP product
3. Transition to Third-party JD Edwards Support from Spinnaker Support

Option 3 is by far the least expensive, lowest pressure, and safest road for the immediate future. Let’s explore that pathway and see why.

SPINNAKER SUPPORTがサポートするもの

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • 財務管理
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • 製造
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • プロジェクト管理
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • Property Management
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • Capital Asset Management
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • IBM i IBM AIX
  • Oracle Solaris
  • HP-UX Itanium

Why JD Edwards Customers Turn to Spinnaker Support

There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

We Know EnterpriseOne 9.2

You retain the ability to innovate, as we cover all the 9.2 features, including:

  • Orchestrator Studio & Web Services (including REST, JSON, HTTP, etc.)
  • User Defined Objects (UDOs) Management
  • UX One (Alert, Analyze, Act)
  • CafeOne and E1 Pages (Composed & Traditional)
  • Internet of Things (IoT)
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support対Oracle

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Spinnaker Support

Oracle's Support

サービスモデルコンシェルジュ、専任サポートセルフサービス指向、調査を強調
My Oracle Support不要フルアクセス
サポート窓口担当チームの専任リード不特定
サポートの専門知識平均20年以上の経験不特定
レスポンス時間SLAで15分以下、実際の平均時間は5分SLAで規定
上申可能かどうかすべての問題が綿密にモニタリングされ、積極的に対処モニタリングされず、リクエストは顧客側が何かに対処するために行われる
アップグレードする権利Access to an archive of all upgrade rights made prior to switchover from Oracle含まれている
カスタムコードのサポートOracle製品に関連するものすべてに含まれている含まれていない
相互運用性サポート含まれている限定的、リリースバージョンによって異なる
税と規制に関するコンプライアンスTailored specific to each customer’s needs含む、汎用的
アップグレードする権利Oracleからのスイッチオーバー前に作成されたすべてのアップグレード権のアーカイブへのアクセス含まれている
セキュリティと脆弱性フルスタックの侵入検知、仮想パッチ、および補正コントロールパッチのみ
アドバイザリーサービス含まれている含まれていない
サポート期間Lifetime support – for as long as you need your current version標準サポート終了後は、新しい修正プログラムや相互運用性サポートはなくなる
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顧客満足度

100+

の国

14

言語

4.9/5

Glassdoorでの従業員の満足度評価

1,300+

世界各地のお客様

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