What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • Areas of Focus
  • 当社のアプローチ

JD Edwards EnterpriseOne and World are designed to let you tailor functionality to meet your business needs. Managed services help you take advantage of this flexibility and avoid issues that can hobble system performance and cause disruption to the business. You’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

  • CNCマネージドサービス: You’ve invested heavily in EnterpriseOne but are looking to augment or replace your internal staff. Whether you need help with any of the “out of support” releases or the latest innovations in 9.2, our CNC specialists can assist your technical, architectural, performance, and system optimization needs.
  • Proactive Monitoring Services: Proactive monitoring is essential to ongoing performance and capability adjustments. Combine advanced, 24/7 monitoring with CNC managed services to sustain uptime and improve your process efficiency. Even as you sleep, our proactive support detects and solves issues before you even know! Check out our solutions brief!
  • Application Managed Services: Some organizations simply require staff augmentation for application management. Our Level 2 and 3 engineers can take over whenever and wherever your team needs the help – or just a well-deserved break.
  • IBM iSeries System Administration: If you’re running on the IBM iSeries platform, we provide support and system administration for all tasks, including profile management, PTF, IPL, BRMS, and IFS management. This skillset is increasingly hard to find, and our experts will tackle your iSeries issues if/when they happen.
  • World Managed Services: You love your World software, and so does our skilled team, which has been offering World technical services for decades. If it can happen in World, we’ve done it, including automating your AP process to helping create the right reports for your “C Levels.”
  • Development Services: Not every organization can hire FTE JDE developers, so why not tap into our skilled team? We can help customize your JDE system on a cost-effective basis. Whether you want to optimize the forms in E1 or utilize Orchestrator to manage your EDI process, we have you covered.

当社のアプローチ

Unlike software support, which is always triggered by a ticket or incident, managed services are typically ongoing, proactively-planned activities performed by an assigned team of Level 2 and Level 3 engineers.

Our JD Edwards managed services expand your staff’s reach, fill gaps in your IT team’s capabilities, and improve your overall operability. Add to your existing team or offload critical IT system management to an attentive MSP like Spinnaker Support to improve performance while simultaneously controlling costs.

Why Choose Spinnaker Support for JD Edwards Managed Services?

Our experience, expertise, and excellent reputation stand alone in the industry.

包括的なサービス

お客様のアプリケーションと運用に合わせてカスタマイズされたITIL(ITインフラストラクチャライブラリ)中心のサービス

必要に応じて提供

24時間年中無休で提供される迅速なサービス

グローバルエンジニアリングチーム

Level 2 and 3, with average 24+ years’ experience on Oracle JDE

必要に応じてエスカレーション

必要に応じてエキスパートレベル4のスタッフが対応可能

Lifetime Support for JDE

Optimize performance and uptime for as long as you need

追加支援を利用可能

Third-party software support or project-based consulting through a single provider

JD Edwards Managed Services On Your Terms

We offer mix-and-match packages representing specific sets of managed services. お客様のニーズに対応するパッケージを1つまたは複数お選びください。

  • Monitor & Advise
  • Monitor & Operate
  • On-Demand
  • Managed XaaS

Monitor & Advise

アウトソースされた24時間体制の積極的なパフォーマンス監視。社内スタッフの対応を必要とするパフォーマンスの問題が発生した場合は、お客様にすぐに通知します。

  • General system monitoring
  • JDE services monitoring
  • Data dictionary maintenance
  • Print queue monitoring
  • Job queue monitoring
  • SPC oversight

Monitor & Operate

アウトソースされた24時間体制のパフォーマンス監視と、基本的なITオペレーション機能およびテクノロジーの日常的な管理。

  • Code updates
  • Full / partial package build and deployment
  • Help desk support
  • System management
  • Maintain system environments
  • User / role security
  • Vacation / after hours coverage
  • System restarts
  • Reactive ticket response

On-Demand

This flexible, a la carte option supports additional application, environment, and staffing needs beyond what is covered in other packages. Example services include:

  • アプリケーション開発
  • システムの健全性チェック
  • Security design and review
  • Configuration / reconfiguration
  • Performance Tuning
  • ENT, web, DB server builds
  • Service pack / tools, ESU, and ASU installs
  • Archive and purge
  • Interoperability and integrations
  • Staff augmentation
  • その他

Managed XaaS

Proactive, expert-delivered managed services for your next-generation XaaS solutions – whether enterprise applications or infrastructure in the public cloud (IaaS) or as Software-as-a-Service (SaaS).

  • SaaSマネージドサービス
  • IaaSマネージドサービス

お客様はより優れた顧客エクスペリエンスを得てしかるべきです。
当社がお届けします。

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service – at a very reasonable cost.

24+

average years of engineer experience on JDE

24時間年中無休

迅速なサービス

99.9

overall annual JDE customer satisfaction rating

Proven Managed Services Across the JD Edwards Ecosystem

JD Edwards EnterpriseOneソフトウェア:

すべてのアップデートとツールリリース

JD Edwards Worldソフトウェア:

すべての累積的なアップデート

JD Edwards OneWorldソフトウェア

すべてのアップデートとサービスパック

  • Asset Lifecycle Management(資産ライフサイクル管理)
  • CRM and Order Management(CRMおよび注文管理)
  • 財務管理
  • 人材管理
  • Manufacturing and Supply Chain(製造およびサプライチェーン)
  • Procurement(調達)
  • プロジェクト管理
  • Warehouse and Transportation(ウェアハウスおよび輸送)
  • Apparel Management(アパレル管理)
  • Grower Management(生産者管理)
  • Health and Safety(健康および安全)
  • OneView Reporting(OneViewレポート)
  • Distribution Management(流通管理)
  • Quality Management(品質管理)
  • Manufacturing Management(製造管理)
  • プロジェクト管理
  • 財務管理
  • Foundation(基盤作り)
  • Human Resources Management(人材管理)
  • Payroll and Expense Management(給与および経費管理)

驚きのサポートを体験する準備はできていますか?

特別にカスタマイズされたエンタープライズソフトウェアサポートを非常に低コストで提供するプロセスの詳細については、ぜひ当社にご相談ください(無料)。

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